Privacy Policy

1. Introduction

VancouverFireplace.ca, a division of ROMA Heating & Cooling ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when requesting services or contacting us.
• Service Information: Details about your fireplace, service requests, appointment history, and preferences.
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies and analytics tools.
• Payment Information: Billing address and payment details (processed securely through third-party payment processors).

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our fireplace services
• Schedule appointments and communicate about service requests
• Process payments and send invoices
• Send service reminders, maintenance notifications, and promotional offers (with your consent)
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect our rights
• Analyze website usage and improve user experience

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, scheduling, email communications, and website analytics
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt-out of marketing communications
• Request data portability
• Withdraw consent for data processing
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us using the information below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: