Frequently Asked Questions

Get answers to common questions about fireplace installation, repair, maintenance, and safety from Vancouver's fireplace experts

General Fireplace Questions

Gas Fireplace Issues

Electric Fireplace Questions

Costs and Pricing

Safety and Maintenance

Installation and Conversion

Rebates and Energy Efficiency

Emergency Service

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Frequently Asked Questions

General Fireplace Questions

How often should I have my fireplace serviced?

What's the difference between gas, electric, and wood fireplaces?

Can I install a fireplace in a condo or apartment?

How long does fireplace installation take?

Do you service all fireplace brands?

Gas Fireplace Issues

Why won't my gas fireplace pilot light stay lit?

Why is there soot on my gas fireplace glass?

My gas fireplace remote control isn't working. What should I do?

Why does my gas fireplace make a clicking or popping sound?

Can I convert my wood fireplace to gas?

Why are the flames in my gas fireplace yellow instead of blue?

Electric Fireplace Questions

Do electric fireplaces provide real heat?

How much does it cost to run an electric fireplace?

Can electric fireplaces be used outdoors?

Do electric fireplaces need to be vented?

Can I install an electric fireplace myself?

Costs and Pricing

How much does fireplace installation cost?

How much does annual fireplace maintenance cost?

Do you offer financing options?

Are there rebates available for fireplace installations?

What's included in your service call fee?

Safety and Maintenance

Is it safe to leave a gas fireplace on overnight?

Do I need a carbon monoxide detector with a gas fireplace?

How do I know if my fireplace has a gas leak?

Can I clean my gas fireplace myself?

What should I do if my fireplace won't turn off?

How long do fireplaces typically last?

Installation and Conversion

Do I need a permit for fireplace installation?

Can I install a fireplace in a room without a chimney?

How long does a fireplace conversion take?

Will converting my fireplace damage my existing surround?

Can I upgrade my old gas fireplace to a newer model?

Rebates and Energy Efficiency

What is the FortisBC fireplace rebate program?

How do I apply for fireplace rebates?

Are electric fireplaces energy efficient?

What makes a gas fireplace high-efficiency?

Can a fireplace really heat my home?

Emergency Service

Do you offer 24/7 emergency fireplace service?

What qualifies as a fireplace emergency?

How quickly can you respond to emergencies?

Is emergency service more expensive?

Still Have Questions?

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